Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern all access to and use of websites, platforms, software, services, subscriptions, and accounts administered, operated, or controlled by The Digital Marketing Office (“Company,” “we,” “us,” or “our”).

By accessing, subscribing to, or using any service provided or administered by The Digital Marketing Office, you agree to be bound by these Terms in full.

If you do not agree, you must not access or use the services.

2. Nature of Services and Administrative Role

The Digital Marketing Office operates as an administrative access provider.

Key clarifications:

We provide access to infrastructure and platform environments, not managed marketing services unless expressly stated in writing.

We provision, administer, and oversee access to GoHighLevel (GHL) platform accounts via SaaS mode.

We do not operate, manage, configure, monitor, or optimize user accounts unless separately contracted.

Sub-accounts, including but not limited to those related to Capstone Anchor LLC and future entities, operate independently.

The Company is not an agency, consultant, coach, or done-for-you service provider by default.

3. Account Creation and Access

Account access is granted upon successful subscription and payment.

Access may be modified, suspended, or terminated at the Company’s discretion to protect platform integrity, compliance, or legal obligations.

Users are responsible for maintaining the confidentiality of their login credentials.

You are responsible for all activity occurring under your account.

4. User Responsibilities

You agree that you are solely responsible for:

All data entered into your account

All campaigns, automations, messages, workflows, and configurations

Compliance with all applicable laws and regulations

Obtaining all necessary consents from contacts and recipients

Ensuring accuracy and legality of communications

The Digital Marketing Office does not verify, audit, or approve user activity.

5. A2P 10DLC, SMS, and Messaging Compliance

5.1 A2P Registration

If you use SMS or MMS messaging:

You are solely responsible for registering and maintaining compliant A2P 10DLC campaigns where required.

Approval or rejection by carriers is outside the Company’s control.

Message delivery is not guaranteed.

5.2 Consent Requirements

You represent and warrant that:

You have obtained explicit, lawful consent from all message recipients.

You maintain records of consent.

You honor opt-out requests immediately.

6. Email Compliance (CAN-SPAM, GDPR, etc.)

If you use email functionality:

You are solely responsible for compliance with CAN-SPAM, GDPR, and other applicable regulations.

You must provide accurate sender identification and unsubscribe mechanisms.

The Company does not monitor or approve email content.

7. Prohibited Uses

You may not use the services to:

Send spam or unsolicited messages

Violate carrier, platform, or third-party policies

Engage in illegal, deceptive, or abusive conduct

Infringe on intellectual property rights

Circumvent platform safeguards

Violation may result in immediate suspension or termination without notice.

8. Billing, Fees, and Payments

Subscription fees are billed in advance on a recurring basis unless otherwise stated.

All fees are non-refundable unless required by law.

Failure to pay may result in suspension or termination of access.

Billing inquiries must be directed to: [email protected]

9. Suspension and Termination

The Company reserves the right to:

Suspend or terminate accounts at any time for compliance, legal, or operational reasons

Remove access to protect platform relationships or regulatory standing

Terminate accounts without liability for user-generated violations

10. Data, Content, and Ownership

Users retain ownership of their data.

The Company does not claim ownership of user content.

We reserve the right to access, review, or disclose data where required by law or platform integrity.

11. Third-Party Platforms and Services

Services rely on third-party platforms, including GoHighLevel and its providers.

The Company is not responsible for:

Third-party outages

Feature changes

Policy changes

Carrier decisions

Third-party data handling

Use of third-party services is at your own risk.

12. Disclaimers and Limitation of Liability

Services are provided “as is” and “as available.”

The Company disclaims all warranties, express or implied, including:

Fitness for a particular purpose

Accuracy or completeness of data

Uninterrupted or error-free operation

To the fullest extent permitted by law, The Digital Marketing Office shall not be liable for:

Lost profits

Business interruption

Data loss

Messaging failures

Regulatory penalties incurred by users

13. Indemnification

You agree to indemnify and hold harmless The Digital Marketing Office from any claims, damages, losses, or expenses arising from:

Your use of the services

Your communications or campaigns

Your violation of laws or regulations

Your breach of these Terms

14. Modifications to Terms

We may update these Terms at any time.

Continued use of the services constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which The Digital Marketing Office is legally organized, without regard to conflict-of-law principles.

16. Contact Information

For billing or administrative inquiries:

The Digital Marketing Office

📧 [email protected]